It's hard to really help you without knowing what operating system your trying to play the game on and what your computers hardware specs are. What I can tell you is to go online and look for any patch's released by the developer idsoftware. These patch's fix tons of bugs and theres a good chance one of them will solve your problem. If you still can't get it to work try contacting idsoftware's tech support. I hope this helps you, good luck!
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